6.6 Update SA and Change Status to Stopped

Reference: Establish and Maintain Loan Process Model - Page 5 for the business process diagram associated with this activity.

Actor/Role: CC&B

Description: The Service Agreement status is transitioned to Stopped in CC&B.

•	Manual Process: The CSR or Authorized User may transition the Service Agreement to Stopped as a result of exception processing.

•	Automated Process: CC&B will automatically transition the Service Agreement to Stopped status when all required information is made available.

Process Names

•	SAACT - SA Activation - The service agreement activation process updates pending start and pending stop service agreements.

Entities to Configure

•

SA Type

Available Algorithms

•	SAIS-ST - This algorithm automatically stops a pending stop service agreement (instead of waiting for the background process that transitions SAs from pending stop to stopped).